It’s 10 minutes until quitting time and you’re packing up to head home after a productive day. Then the phone rings. You pick it up hoping it’s just an easy question, but the driver on the other end confirms that fear you felt when you answered the phone—a trailer is down.
The questions start flying: What’s the issue? Where’s the nearest service location? How long is it going to be down? What are you going to do with the load?
A trailer-down situation is always a headache, and there may be a lot of unknowns. Great Dane’sAdvantEDGE Aftermarket Parts and Service Program aims to have the answers that get your driver up and running as soon as possible.
The program provides 24/7 emergency roadside service, consolidated invoicing, single point-of-contact, not-to-exceed parts pricing and the peace of mind that comes from clear communication, quality repair services and a nationwide network. And it’s not just trailers—the program offers its members mechanical, refrigerated unit and tire repair for Class 7 and 8 tractors.
Finding a service location is the first step. Great Dane’s Locator App makes it easy to find sales, parts and service locations near you as well as contact information, operating hours and turn-by-turn directions. Along with Great Dane’s network of 100+ dealer locations, Great Dane has partnered with Love’s Travel Stops to provide AdvantEDGE members access to an additional 425 service trucks offering tire care, light mechanical and minor reefer repairs for Class 7 and 8 tractors and trailers.
And AdvantEDGE membership is free. “Great Dane has chosen to partner with Love’s Travel Stops because of its high integrity for quality and customer service, as well as its locations matching our fleet customers’ shipping lanes,” said Great Dane’s National Account Sales Manager Randy Gosson. “We take great pride in providing emergency roadside services to our Customers to get them back on the road as quickly as possible,” said Terry Sewell, manager of tire care service operations for Love’s Travel Stops.
Knowing that your service will be done properly is another challenge. The more than 100 AdvantEDGE service locations are staffed with trained technicians who are up to date on the most current products and repair techniques. The National Institute for Automotive Service Excellence (ASE) recently recognized Great Dane as an accredited training provider through its Continuing Automotive Service Education (CASE) program, which ensures that the systems and processes for identifying, developing and delivering training to Great Dane technicians have gone through a robust industry-recognized process – a first for a trailer OEM.